PRESS RELEASE
Keynote Announces Accessibility Monitoring of Web
Transactions with Red Alert 2.0
Immediately Alerts Operations Teams of Transaction
Failures To Minimize Revenue Loss
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Global Internet Performance Conference (GIPC), San Francisco,
Calif., June 10, 2002 – At the opening of its third
annual Global Internet Performance Conference, Keynote Systems
(Nasdaq: KEYN) today announced Red Alert™ 2.0, that
now brings to the leading accessibility monitoring service
support for complex, multi-step transactions and delivers
to operations teams reliable and immediate end to end verification
of critical Web sequences.
Businesses are increasingly driving revenue through e-business
transactions. Red Alert 2.0 now provides operations centers
responsible for the systems that run Web transactions visibility
and control over the performance of the transaction system,
as well as its individual components. Red Alert 2.0 immediately
sends fault-tolerant alerts when critical Web-based transactions
fail, giving network operations centers the ability to immediately
address and correct accessibility problems before they impact
the bottom line. With Red Alert's triple-verification fault
tolerance, operations can concentrate on solving real problems
rather than troubleshooting false alarms.
Red Alert 2.0, sold by Keynote's general business division,
is an accessibility monitoring service that belongs to Keynote's
application performance management (APM) family of services.
Red Alert 2.0 is part of Keynote's ‘Total Performance
Management' strategy outlined today (see separate press release),
comprised of complete end-to-end solutions delivered by Keynote
and KeyPartners for benchmarking, testing and managing the
end-to-end performance of e-business applications and systems.
"We rely on Red Alert to ensure Cipio's policy to provide
our ASP customers with 99% service uptime. Red Alert notifies
us of availability problems so that we can correct them before
our customers even feel them," said Matt Parr, director
of technology for Cipio, an application service provider for
e-commerce Web sites. "Red Alert's new transaction monitoring
capability adds a new level of significance for us. It will
give us more specific insight into the functionality that
is most pertinent to our customers' sites: the e-commerce
sequences upon which their businesses are based. We can track
and assure, for example, that orders are completed correctly,
and discover exactly what causes failures if they occur so
that we can fix them and maintain our 99% live policy."
"The multiple components involved in transactions increase
the complexity of diagnosing problems," said Bob Garrity,
senior director, Red Alert. "Keynote is bringing transaction
monitoring capability to the leading accessibility monitoring
service, and thereby ensuring the end-to-end availability
of critical transaction systems. Keynote Red Alert 2.0 immediately
alerts operations teams to accessibility issues that could
impact the ability of their users to complete a critical business
transaction, and that could also thereby reduce transaction
revenue."
About Keynote Red Alert 2.0
Red Alert 2.0 brings support for transactions to the leading
accessibility monitoring service, and ensures the end-to-end
availability of transaction systems by giving network operations
centers visibility they've not had before into the multiple
systems used to support e-business transactions, including
Web and application servers, and databases. Plus, Red Alert
2.0 can monitor individual Internet-connected components supporting
the transaction, such as the Web server and other Internet-connected
devices, thereby identifying specific failure points. In the
event of a failure, Red Alert sends an alert via email, cell
phone or pager to the customer-designated contact, with access
to real-time error logs that indicate the problem and where
it occurred, enabling immediate triage and minimizing downtime.
Integrated into Keynote's Enterprise Perspective™ service,
Red Alert 2.0 delivers transaction alarms into an existing
EMS console, giving operations the ability to easily consolidate
and correlate different types of alerts in a single console.
Customers fully control and manage the process, and can start
monitoring a transaction in a matter of minutes by using Keynote's
self-service, intuitively easy-to-use recorder. The recorded
transaction can include such common user actions as login/password
entry, form entry, submit, enter, link navigation; as well
as support for cookies, pause times, digital certificates
and user authentication.
Red Alert 2.0 features Notification Scheduling and Notification
Escalation as enhanced options to its automated notification
process for transaction monitoring, capabilities that specify
how problems should be resolved and enable on-call staff to
identify and address the issues quickly and appropriately.
With Notification Escalation, the network operations center
can escalate the alert through the organization based on how
long the alert has been occurring; Notification Scheduling
accommodates shift changes, directing alerts to different
people based on the time of day.
Red Alert is designed to meet the needs of anyone in IT on
call for responding to system performance and availability
problems:
Its high level of alerting reliability, based on its automatic
fault-tolerant capability, avoids false-positive results.
Red Alert's reliable fault-tolerant design triple-checks results
across three different backbones before triggering an alarm,
so that IT can rest assured that they are alerted only when
a real problem has actually occurred.
Its frequency, with monitoring as often as every five minutes
and alerts within one minute, provides immediate notification
when problems occur.
Red Alert can also monitor changes in Web site content, secure
page performance, redirection sequences, CGI queries, POSTs
and authentication.
Red Alert monitors devices including Web servers, secure Web
servers, Domain name servers, mail servers, FTP servers and
Network Gateways.
By monitoring name servers and Network gateways from the ‘outside
in', Red Alert notifies IT that a site is inaccessible even
when internal systems are working, such as what occurs with
denial of service attacks, enabling quick identification and
triage before DNS caches begin to expire.
Red Alert's frequent monitoring also helps Web site operators
more proactively manage Service Level Agreements with providers.
Customers interested in performance trending, charting and
extensive diagnostics can find these capabilities in Keynote's
Transaction Perspective™ benchmarking service.
Pricing and Availability
Red Alert 2.0 will be available in July 2002 through Keynote's
general business division, 800-548-4517; www.redalert.com.
Pricing for Red Alert 2.0 starts at $99.95 per month, per
transaction.
About Keynote
Keynote Systems (Nasdaq "KEYN"), The Internet Performance
Authority®, is the worldwide leader in Internet performance
management services that improve the quality of e-business.
Keynote's services enable corporate enterprises to benchmark,
diagnose, test and manage their e-business systems both inside
and outside the firewall. More than 2,400 corporate IT departments
and 19,000 individual subscribers rely on the company's easy-to-use
and cost-effective services to optimize revenues and reduce
downtime costs without requiring additional complex and costly
software implementations.
Keynote Systems, Inc. was founded in 1995 and is headquartered
in San Mateo, California. The company can be reached
at www.keynote.com
or by phone in the U.S. at 650-403-2400.
© 2002 Keynote Systems. The Internet Performance Authority
is a registered trademark and Red Alert and Transaction Perspective
are registered trademarks of Keynote in the United States
and/or other countries.
###
Editorial Contacts:
Mary Lindsay, Lindsay PR, (408) 984-7242, mary@lindsaypr.com
Dan Berkowitz, Keynote, (650) 403-3305, dberkowitz@keynote.com
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