Keynote offers several enhanced services to make
your Red Alert service even more useful. We offer
these Enhanced Services "a la carte"
so you only pay for the specific service you want.
Enhanced Services are billed on a per-device basis,
in addition to the basic monitoring fee for each
device.
Application Perspective
This Enhanced Service monitors the performance
and availability of your Web site pages or transactions.
Some common transactions that you may want to
monitor include multi-page e-commerce transactions
as well as other interactive online applications.
Application Perspective monitors your web site from
16 Geographic locations on 8 different backbones.
Read more on Web application monitoring from Keynote.
Transaction Monitoring
This Enhanced Service monitors the availability
and response time of your most critical Web site
transactions. Some common transactions that
you may want to monitor include multi-page e-commerce
transactions as well as other interactive online
applications. For example, you can use Keynote
Red Alert to monitor a log-in page, enter an account
name via a secure web form, check an account status
for the page that is returned, and then follow
a URL sequence of links through several more pages.
Secure Server Monitoring*
Keynote Red Alert is the first service of
its kind to work with secure Web servers (i.e.
those which serve URLs starting with https://).
With Red Alert Secure Server Monitoring, you can
keep track of secure servers—and monitor related
password-protected pages, CGIs and back-end databases.
Five-Minute Monitoring
Every device monitored by Keynote Red Alert
has a checking interval. The default checking
interval is 15 minutes, meaning a device is checked
for problems every 15 minutes. You may choose
to triple the frequency at which Red Alert checks
a particular device by activating Five-minute
monitoring. For devices with five-minute monitoring
activated, Red Alert checks for problems every
five minutes.
AutoTrace
If you have activated AutoTrace for a particular
monitored device, then when Red Alert detects
a potentially network-related problem when attempting
to access that device, it conducts a traceroute
to that device via each of the Keynote Red Alert
Monitoring Networks. The results are stored at
the Red Alert site for your examination. When
Red Alert later finds that your device is OK again,
it conducts another set of traceroutes and stores
the results, so you may compare how the routes
to your device appeared during the problem and
after the problem was resolved.
NOTE: AutoTrace is currently available for secure
servers only.
Follow Redirection
A Web server can be configured to return a
special type of Web page containing an HTTP response
called Redirection and a "destination"
URL to which Web browsers are redirected. If a
browser receives a Redirection page in response
to a request for a certain URL, it then makes
a new request for the given destination URL.
For example, if a browser sends a request for
http://www.yoursite.com to your server, the server
may respond with a Redirection page instructing
the browser to send a request for http://www.yoursite.com/home.html
instead. The user sees only the contents of the
second page. If you activate the Follow Redirection
option, Keynote Red Alert will monitor both of
the Web pages in a Redirection sequence.
Continuing with the above example, if you register
http://www.yoursite.com as a URL to be monitored
using Follow Redirection, then upon every check
of that URL, Red Alert will also check http://www.yoursite.com/home.html
Network Gateway Monitoring
Network Gateway Monitoring allows you to distinguish
between local access problems, and connectivity
problems of a larger scope such as an ISP or backbone
outage or degradation.
Password-Protected Device Monitoring
This service enables Keynote Red Alert to
retrieve the contents of a Web page that is protected
by basic realm authentication. Each time Red Alert
checks your URL, it supplies your specified username
and password to your server in order to access
the contents of the page.
Note that you may use this service for any password-protected
URL without actually providing a username and
password. If you choose not to provide a username
and password, Red Alert will be unable to retrieve
the Web page itself, so instead it will monitor
the "challenge" which your server sends
when the URL is requested, and notify you if your
server fails to challenge.
Extended Script Length
Keynote Red Alert Transaction Monitoring may
require more than five steps to complete.
In these cases, Extended Script Length is required.
You may utilize Extended Script Length to monitor
longer multi-step processes.
File Size Checking*
Each time Keynote Red Alert retrieves a file
from a Web server (at least four times per hour),
it can check whether the file's size has changed
since the previous time it was retrieved. Note
that any file may be served by a Web server; it
need not be a traditional HTML-encoded Web page.
You may choose to be notified when the file size
changes. This is useful for monitoring for new
additions to an error log, for example. It can
also be used to alert you about modification or
corruption of a Web page or other file whose contents
will not change often.
Or you may choose to be notified when the file
size has not changed since the last time Red Alert
retrieved it. This is useful for monitoring for
the death or slowness of any round-the-clock process
which logs frequent messages to a certain file
when it is working properly.
Notification Escalation
This service enables you to notify different
people depending on how long a particular error
condition has been in effect, or suppress notifications
altogether until a problem has lasted for a certain
period of time. For example, the technician on
duty could be notified immediately, while the
Chief Technical Officer could be paged only if
the problem is still present after 60 minutes.
Each pager or email address may have different
escalation settings for each of the error
conditions Keynote Red Alert detects.
Notification Scheduling
This service enables you to direct notifications
to different people depending on who is on duty
at the time when Keynote Red Alert detects an
error condition. It also allows suppression of
notifications during regularly scheduled outages
such as nightly server backups.
You may choose a range of times for each pager
or e-mail address during which it is to be notified
of errors. The range may be different for each
pager and e-mail address, and also for each of
the error
conditions that Red Alert can detect.
POST URL Monitoring
With this service, you can have Keynote Red
Alert simulate the human process of filling out
a form, submitting it and examining the response.
This is extremely useful for testing whether
a login script is working properly, checking whether
a particular database search is returning good
results, verifying that your e-commerce server
is accepting payments, or just making sure your
customer's form submissions are getting through.
CGI/Keyword Checking*
When you add or edit a URL to be monitored,
you may choose to enter a keyword up to 30 characters
long. If this keyword is ever missing from the
Web page, Red Alert will report an error. This
might happen if an HTML file becomes corrupted,
a CGI script produces incorrect output, or a back-end
database fails.
*There is no extra charge for this service.
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